For businesses taking over IT support with no passwords, no documentation, and limited owner knowledge of their own systems. Starts at a $2,000 non-refundable deposit.
**Content:** This is our highest-effort onboarding path, built for situations where a business is switching IT providers with no credentials, no network documentation, and an owner or staff who can’t tell us what’s actually running on their systems. **What’s involved:** - Full on-site and remote discovery of every device, account, and system on the network - Credential resets across all discoverable admin access points (domain, DNS, registrar, firewall, backup, email/cloud admin, line-of-business applications) - Security audit to rule out leftover access from a prior provider - Staged rollout of new, secured systems as they’re ready **Deposit: $2,000 (non-refundable)** This deposit reserves your onboarding slot and covers the initial discovery and lockdown work, which begins immediately regardless of what we find. Because this work is billed for time and effort rather than a fixed deliverable, the deposit is non-refundable. MUST BE ACH PAID WITH CREDIT CARD WILL GET REJECTED **Total cost: up to $10,000** Final cost depends on the number of devices, accounts, and systems discovered during onboarding. We’ll provide an updated estimate once discovery is underway. **Additional cost — New Hardware Required** Because there are no existing credentials, we can’t safely work on your current systems in place. We’ll need to purchase at least one new computer so we can configure it fully secured, then rotate your team onto it as each system is ready. This hardware cost is separate from the deposit and total service cost above and will be billed directly to the customer. The only way around this is if the customer has extra hardware on site, we can correctly provision and migrate to. **Product categories:** MSP Services --- ### [Managed Services Onboarding Fee — $100 per Machine](https://texastechnologygroup.com/product/managed-services-onboarding-fee-100-per-machine/) **Published:** July 15, 2026 **Author:** Customer Support Agent **Excerpt:** One-time onboarding fee, billed per machine. Enter the quantity for the number of computers being onboarded. Price assumes TTG has valid administrator credentials for each machine. If admin passwords are unavailable or machines are misconfigured, onboarding fees increase per our rate sheet — this charge is treated as a deposit toward the final onboarding invoice, not a fixed final price. **Content:** #### Managed Services Onboarding Fee — $100 per Machine This is the one-time onboarding fee for bringing your computers under TTG Managed Services. Set the quantity to match the number of machines being onboarded (e.g., quantity of 5 = $500 for 5 computers). **What’s included at this rate** - Account and credential setup - Remote monitoring and management (RMM) agent deployment - Patch management and endpoint security enrollment - Security baseline configuration (MFA, identity, endpoint management) **Administrator Passwords Required** This $100/machine rate assumes TTG is provided with valid, working local/domain administrator credentials for every machine listed at checkout. If administrator passwords are missing, incorrect, or machines require password resets or reconfiguration before we can gain admin access, the onboarding fee for those machines will be higher than the rate shown here. We’ll communicate the adjusted fee and the reason for it before doing any additional work. **This Charge Is a Deposit** The amount paid at checkout is a deposit toward your total onboarding fee, not a final price. Once we complete discovery on your environment, we’ll confirm the actual per-machine fee based on the condition of each machine and credentials provided and invoice any balance separately. If no issues are found, no additional charge applies. Questions about your specific environment before purchasing? Contact us and we’re happy to scope it out first. **Categories:** Tech Support **Product categories:** MSP Services --- ### [MSP Onboarding Kickoff Consultation (Paid Strategy Session)](https://texastechnologygroup.com/product/msp-onboarding-kickoff-consultation-paid-strategy-session/) **Published:** June 3, 2026 **Author:** Brian Royce **Excerpt:**Prepaid IT support time at $150/hour. Purchase the number of hours you need — perfect for one-off projects, troubleshooting, or work outside your current service plan.
**Content:** **Prepaid IT Support Time — $150 per hour** Use this to purchase blocks of dedicated IT support time from Texas Technology Group. Each unit equals **one (1) hour of support**, billed at a flat rate of **$150/hour**. Need more time? Just increase the quantity — for example, select **10** for a 10-hour block ($1,500 total). **What this covers:** - Ad hoc IT consulting and troubleshooting - Project and implementation work outside an existing Managed Services agreement - Out-of-scope remediation, migrations, or one-off configuration work - General remote support for businesses without an active TTG Managed Services plan **What this does not cover:** - Ongoing Managed Services (device monitoring, patching, endpoint security) — these are billed monthly per device under a separate agreement - Hardware, software licensing, or third-party costs, which are billed separately if required **How it works:** 1. Purchase the number of hours you need. 2. Our team will reach out to schedule your session(s) or begin work on the agreed task. 3. Time is tracked and deducted from your purchased balance as work is completed. **Terms:** - Purchased hours are non-refundable once bought. - Hours are billed at the flat $150/hour rate regardless of task type. - For recurring, device-based IT management, see our Managed Services plans instead of purchasing hour blocks. **Product categories:** MSP Services --- ### [FFL Checkout by the Texas Technology Group](https://texastechnologygroup.com/product/ffl-checkout/) **Published:** July 8, 2024 **Author:** Brian Royce **Excerpt:**